Payment and Refund Policy
Last updated: 06 October 2026
Scope of the policy and the products or services it covers
This Payment and Refund Policy applies to all services offered by fametraceza through its website. These services include professional video operation training, live signal management courses, content distribution workshops, camera work instruction, and the creation of reliable high-quality feeds for news programmes and television broadcasting. The policy covers all bookings, purchases, and subscriptions related to these educational and operational offerings provided to customers based in the United Kingdom.
Prices, currencies, taxes, and any additional charges
All prices are displayed in British pounds sterling. The total amount shown at checkout includes applicable value added tax at the current UK rate. Additional charges may apply for optional extras such as extended course materials, certification fees, or expedited access to digital resources. fametraceza will clearly indicate any such charges before you complete your purchase.
Accepted payment methods, payment authorisation, and payment security
We accept major credit and debit cards, bank transfers, and approved third-party payment processors. Payment is authorised at the time of booking. All transactions are processed through secure encrypted connections that comply with UK data protection standards. fametraceza does not store card details on its servers.
Order, booking, or service confirmation and when a contract is formed
A contract is formed when you receive an email confirmation from fametraceza after submitting your booking or purchase. This confirmation outlines the services selected, the price paid, and the scheduled start date. You should retain this confirmation for your records.
Cancellation rights and applicable cancellation periods
Under UK consumer law you have the right to cancel most distance contracts within 14 days of receiving confirmation without giving a reason. For services that begin within this period, you may still cancel but may be required to pay for the portion of the service already provided.
Refund eligibility, exclusions, and non-refundable items or services
Refunds are available for cancellations made within the 14-day cooling-off period provided no substantial portion of the service has been delivered. Non-refundable items include completed live sessions, downloaded digital materials, and any promotional bundles marked as such at purchase. Services already commenced or customised for your organisation are generally excluded from refund.
The step-by-step procedure and information required to request a refund
To request a refund, contact [email protected] or call +44 20 3104 0000 with your order number, full name, and reason for cancellation. You may also write to 32-34 Greenhill Crescent, Watford Business Park, Watford, Hertfordshire WD18 8JU, United Kingdom. Provide all relevant booking details so we can process your request promptly.
Inspection, approval, rejection, and notification of the refund decision
fametraceza will review each request within five working days. You will receive written notification of approval or rejection via email. If rejected, the email will explain the reason and any options for appeal or partial credit.
Refund method, processing time, and when funds should reach the customer
Approved refunds are issued to the original payment method. Processing typically takes five to ten working days after approval, although bank transfer refunds may take up to fifteen working days depending on your financial institution.
Special rules for digital content, subscriptions, services, or promotional offers where relevant
Digital course content is made available immediately upon payment and therefore loses the standard 14-day cancellation right once download or access begins. Subscriptions renew automatically unless cancelled at least seven days before the renewal date. Promotional offers are subject to their own terms stated at the time of purchase.
Failed payments, duplicate charges, chargebacks, and suspected fraud
If a payment fails you will be notified and given the opportunity to retry with an alternative method. Duplicate charges will be investigated and refunded automatically once identified. Chargebacks and suspected fraudulent activity will be reported to the relevant authorities in line with UK regulations.
Mandatory consumer rights in the target country that the policy cannot exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or UK GDPR and the Data Protection Act 2018. These rights cannot be excluded or limited by any contractual term.
Contact route, policy changes, and last-updated date
For questions about this policy please use the contact form on our Contacts page, email [email protected], telephone +44 20 3104 0000, or write to 32-34 Greenhill Crescent, Watford Business Park, Watford, Hertfordshire WD18 8JU, United Kingdom. We may update this policy from time to time. The date of the most recent update appears at the top of the page. Continued use of the site after changes constitutes acceptance of the revised terms.